Terms of trade

TERMS AND CONDITIONS OF SALE www.aesop.ch
Last update 01/05/2026

If your order was placed prior to this date, you can access the T&Cs in force at the time of your order by contacting Customer Services here.

These General Terms and Conditions of Sale and the contractual relationship between the Seller and the Buyer are governed by Swiss law. In the event of a dispute, an amicable solution pursuant to article 8 of these General Terms and Conditions will be sought before any legal action is taken.

LEGAL NOTICE

Website URL: https://www.aesop.ch

Contact: Contact us

• E-Mail-Adresse: [email protected]
• Publishing Director: Aglaé de Beauregard
• Publisher: L'Oréal France, a general partnership, whose registered office is located at 30 rue d'Alsace 92300 Levallois-Perret, registered with the Nanterre Companies and Commercial Register under number 919 434 894, on behalf of the Luxury division and its Aesop brand
• Hosted by: Salesforce.com UK Limited, a British limited liability company (Ltd), with a capital of £100,000 (GBP), headquartered at Village 9, Floor 26 of the Salesforce Tower; 110 Bishopsgate, London, United Kingdom EC2N 4AY, registered in England and Wales under company number: 05094083.

We welcome you to the website https://www.aesop.ch (the “Website”).

We invite you to read carefully these general terms and conditions of sale (the “T&Cs”) as well as the Website Terms of Use (available here) and the Privacy Policy (available here), which govern your use of the Website and our relationship with you should you order products and/or related services on the website (the “Products”).

For the purposes of these T&Cs, it is agreed that “You” or the “Buyer” refers to the person browsing the Website and/or ordering Products on the Website; “We” or the “Seller” refers to the company identified in the legal notice above; the Buyer and the Seller shall be collectively referred to as the “Parties” and individually as the “Party”.

Any order for a Product on the Website implies that You have read and expressly accepted these T&Cs by ticking the box provided for this purpose during the ordering process.

These T&Cs apply to the exclusion of all other terms and conditions, and in particular those applicable to in-store sales or sales via other distribution or marketing channels.

It is noted that the confirmation of the order, as specified in these T&Cs, constitutes an electronic contract between the Parties which serves as proof between the Parties of the entirety of the order and the payability of the sums due in performance of said order.

1. TERMS OF PURCHASE

The Products We offer on the Website are reserved for persons (i) of legal age (or minors over the age of 16 who hold authorisation from their legal representative permitting them to place an order on the Website) and (ii) who have full legal capacity to place orders on the Website. We reserve the right at any time to ask You for proof of identity confirming your age and/or the aforementioned authorisation from your legal representative. We reserve the right not to fulfil an order and/or to remove from our customer/prospect database any Buyer who has not responded to the above request or who does not meet the requirements set out in this clause.

It is specified that the Products are intended for the Buyer’s personal use, which must not be related to their professional activity. Any resale of the Product, whether new or used, is prohibited. In this regard the Buyer’s attention is specifically drawn to the fact that the amount of their order must not exceed the sum of CHF 3000 (three thousand Swiss francs) per order.

Furthermore, it is specified that a single Buyer may order a maximum of 5 (five) Products with the same reference per order.

Finally, a single Buyer may only place two (2) orders per day. Should an order exceed the aforementioned amount and/or the aforementioned number, the order will be deemed void.

2. PRODUCTS – PRICES

a. Products

The Products offered for sale on the Website are those listed on the Website on the date the Buyer consults the Website.

The Buyer is informed that the photographs and texts to illustrate the Products are subject to change.

b. Product unavailability

If a Product is unavailable, You will be notified of this at the time of selecting the Product. A message will appear stating that the desired Product is temporarily unavailable.

In exceptional cases, information regarding the unavailability of the Product may only be communicated after the Buyer has confirmed the order, the Seller has confirmed it, and prior to delivery, via email.

In the event of unavailability after the Buyer has confirmed the order and the Seller has confirmed it, the Buyer will be informed of the complete cancellation of their order.

In the event that the Buyer’s payment was collected immediately upon placing the order, the Seller undertakes to refund the Buyer the sums paid by the Buyer in accordance with the payment method used by the Buyer.

c. Prices

Prices are quoted in Swiss francs (CHF) and are valid in Switzerland. They include any discounts as well as value added tax (VAT), applicable on the date of the order. Any change in the applicable VAT rate will be reflected in the price of the Products..

The prices shown do not include delivery charges, which will be indicated before the order is validated and invoiced separately.

The Seller reserves the right to amend its prices at any time; however, Products are invoiced on the basis of the price displayed at the time the order is validated by the Buyer, subject to confirmation by the Seller.

d. User ratings and reviews

You have the option to give your opinion and recommend each Product. You also have the option to view the opinions and recommendations of other users. The opinions and recommendations expressed for each Product correspond to the average of the ratings and recommendations of users who have answered each question, and are binding only on those users. These opinions and recommendations shall in no way constitute a contractual obligation on the part of the Seller.

The stars displayed on the Website next to the Products represent the average of the ratings, at a given moment, left by people who have commented on our Website regarding that Product. They are therefore subject to change on a daily basis.

They are therefore subject to change on a daily basis.

3. ORDER

a. Ordering procedures

To place an order, the Buyer must first log in to the Website.

The Buyer may then view the various Products offered for sale on the day they visit the Website and select their Products by:

• browsing the different Product categories,
• entering the Product name directly into the search engine,
• or clicking on one of the pages in the Site map at the bottom of each page.

Whilst browsing the Website, the Buyer wishing to place an order may do so simply by clicking on the button to add the Product to the shopping basket.

Once this has been done, the Buyer will see the number of Products in their shopping basket displayed. We draw the Buyer’s attention to the fact that the contents of the shopping basket may be subject to an expiry time limit.

The Buyer may then continue browsing or click on their shopping basket to view its contents on screen, which will include all items in the order, in particular the key features of the Products, the total order amount, billing and delivery details, delivery times, costs and any delivery restrictions.

The Buyer may return to this order, add to it, amend it or cancel it as long as they have not definitively confirmed it. If the Buyer wishes to select other Product(s), they may continue browsing the Website, with the Product(s) they have just selected remaining in their shopping basket.

Once the selection of Products is complete, the Buyer may order them by confirming the order via the button provided for this purpose. A new page will then open, prompting the Buyer to either:

• enter their username (email address) and password if the Buyer is already registered on the Website,
• accurately complete a personal data collection form by filling in the mandatory fields, in particular: Surname, First name, Email address, Billing address, Delivery address.

The Buyer undertakes to complete the form provided in good faith.

The Buyer acknowledges that the data they provide to the Seller, which is stored in the Seller’s and/or its subcontractors’ information systems, is accurate and constitutes proof of their identity.

Please note that this personal data is governed by the Personal Data Policy, which can be accessed here.

After checking the contents of their order, the Buyer is invited to:

• either click on the button to proceed to payment for their order, in accordance with the terms set out in these T&Cs;
• or click on the button allowing them to modify their shopping basket and/or the information relating to their personal data.

By clicking on the button to proceed to payment for the order, the Buyer must first acknowledge these T&Cs and then confirm their agreement to all the T&Cs by completing the confirmation action required on the Website for the acceptance of these T&Cs (for example, by ticking a box).

Once the Buyer confirms their acceptance of the T&Cs, a web page dedicated to payment for the order will open. All orders are orders subject to payment, meaning that placing an order implies payment by the Buyer.

The Buyer must then proceed to pay for their order in accordance with the terms set out in these T&Cs.

It is specified that by choosing to pay by credit card, as provided for in Article 4 below, the Buyer will then be automatically redirected to the payment service provider’s payment server. The payment service provider’s server is secured by SSL (Secure Socket Layer) encryption to protect all data relating to payment methods, and the Buyer’s bank details will at no time pass through the Seller’s computer system. The Seller is therefore not liable.

b. Order confirmation

Once the order has been confirmed by the Buyer and payment has been made in accordance with the terms set out below, a printable and downloadable summary of the Buyer’s order will be displayed, including the order reference details.

An order confirmation email is sent as soon as possible by the Seller to the email address provided by the Buyer and includes, in particular, the following information:

• the Seller’s identity and contact details,
• the order reference recorded at the time the order was placed,
• a summary of the order and the key features of the Products,
• delivery times, costs and any delivery restrictions,
• the total amount of the order, including all taxes,
• the legal rights and guarantees available to the Buyer,
• confirmation of payment,
• a link to these General Terms and Conditions of Sale, which the Buyer is invited to download and keep in a manner that allows them to refer to them at a later date,
• a link to the contact form enabling the Buyer to exercise their right of withdrawal.

The Seller retains ownership of the Product(s) and/or Service(s) ordered until full payment of the price and any associated charges, including delivery costs, has been received by the Seller. In the event of a payment issue, the Buyer undertakes to return the Product(s) received to the Seller, at their own expense, upon first request.

The Seller retains ownership of the Product(s) and/or Service(s) ordered until full payment of the price and any associated charges, including delivery costs, has been received by the Seller. In the event of a payment issue, the Buyer undertakes to return the Product(s) received to the Seller, at their own expense, upon first request.

In order to protect the Seller from abusive practices by fraudsters, and in the event that the Seller or the online payment provider suspects that an order is fraudulent, they reserve the right to ask the Buyer (prior to processing the order) for additional documentation (in particular proof of the Buyer’s identity) in order to verify that the order is not fraudulent.

If the Buyer fails to respond within fifteen (15) days of the request being sent by the Seller or the online payment provider, the order will be cancelled and no payment will be collected by the Seller. In the event that payment for the order has already been received, the Seller shall refund the amount, using the payment method employed by the Buyer.

c. Proof of the order

It is expressly agreed between the Seller and the Buyer that emails shall constitute valid evidence between the Parties, as shall the automatic recording systems used on the Website, in particular regarding the nature and date of the order.

The Buyer may access, where applicable in accordance with the rules of ordinary law, the electronic contract concluded between the Buyer and the Seller. To do so, the Buyer should contact Customer Services https://www.aesop.ch/customer-service/contact-us.html and provide all the necessary information, in particular the order number and their contact details.

To access the confirmation of the electronic contract concluded between the Buyer and the Seller, the Buyer may also refer to the order confirmation email mentioned in Article 3(b), which contains, on a durable medium, all the mandatory information , in particular the order number and their contact details, and which they are responsible for retaining.

4. PAYMENT

The amount payable by the Buyer is the amount indicated on the order confirmation as displayed on the dedicated web page and subsequently sent by the Seller to the Buyer via email.

When confirming their order as specified above, the Buyer may choose between various payment methods.

Payment may be made at the time of ordering, online, by credit card (CB, Visa, Amex, Mastercard, Maestro) or via PayPal or Sofort.

The order is only confirmed by the Seller after (i) the Buyer has accepted the Terms and Conditions, (ii) the validity of the payment has been verified and confirmed, and (iii) the order confirmation has been sent to the Buyer.

In any event, the Seller reserves the right to refuse any order or delivery, in particular in the event of (i) the upper limits specified in “Terms of Purchase” of these T&Cs being exceeded, (ii) an existing dispute with the Buyer, (iii) total or partial non-payment of a previous order by the Buyer, (iv) refusal of authorisation for payment by credit card by the relevant banking institutions, (v) non-payment or partial payment, and (vi) any other situation not in accordance with these T&Cs.

5. DELIVERY AND RECEIPT

a. Delivery terms

Once the order has been prepared, it is dispatched to the postal address provided by the Buyer when placing the order.

The Products are delivered by the postal service or by a specialist carrier (depending on the circumstances and/or the delivery options selected) (hereinafter the “Carrier”). If the Buyer is absent, the Carrier will leave a notice in the Buyer’s letterbox or by any other appropriate means. The Buyer must then contact the Carrier to arrange a new delivery date. It is nevertheless specified that if the Buyer does not contact the Carrier, the latter will make two further delivery attempts, the date and time of which will be determined at the Carrier’s discretion.

The Buyer is informed that the parcel will be held by the Carrier for a period of ten (10) days following the first delivery attempt.

b. Delivery times

Orders are processed within a maximum of two (2) working days.

Please note that an order is only dispatched once it has been processed.

• From the time the order is processed, the relevant Products are dispatched and delivered by the Carrier within the timeframes indicated prior to the Buyer’s confirmation of the order, and in the order confirmation email.

If delivery has not been made by the expiry of this period, the Buyer may cancel their order in accordance with the terms set out in the section ‘Delivery Delay’ below.

c. Delayed Delivery

In the event of a delay in delivery (exceeding the stated delivery time), the Buyer must, as soon as possible, notify the Seller of this delay by email by clicking here so that the Seller can initiate an investigation with the Carrier.

If, during this investigation, the order is located, it will be immediately re-routed to the delivery address specified in the order. However, if, following this investigation, the loss of the order is confirmed, the Seller will issue a refund for the full amount paid by the Buyer (including delivery charges), via the payment method used.

In any event, in the event of a delivery delay of more than thirty (30) calendar days from the date of the order confirmation, which is not due to force majeure, the Buyer may (i) require the Seller to make delivery within an additional reasonable period, in which case the Buyer shall be entitled to cancel their order if delivery does not take place within that additional period, or (ii) cancel their order immediately via Customer Services here.

If the Buyer exercises this right of cancellation in accordance with the terms of this Article 5.c, the price of the order will not be retained by the Seller.

In the event that payment for the order has already been received, the Seller shall refund the full amount paid by the Buyer (including delivery costs), via the payment method used to the exclusion of any other compensation.

d. Delivery

Each delivery shall be deemed to have been made as soon as the Product(s) are made available by the Carrier to the Buyer, or to a third party designated by the Buyer. It is the Buyer’s responsibility to check immediately upon receipt of the Product(s) that the Product(s) shipped are in good condition and complete.

In the event of any issue at the time of delivery (including late delivery, missing or damaged products), the Buyer may (i) refuse the delivery, in which case the Product(s) will be collected by the Carrier, or (ii) return the Products accompanied by the return form, at the Seller’s expense (i.e. using the pre-paid label).

6. STATUTORY WARRANTIES

a. Description of the statutory warranty

In accordance with Article 197 of the Swiss Code of Obligations ("CO"), the Seller is obliged to deliver a Product that conforms with the order placed by the Buyer. The Seller is also liable for the warranty of the sold item, if defects exist that eliminate or substantially reduce its value or its suitability for the intended use.

In the event of any issue at the time of delivery (including late delivery, missing or damaged products), the Buyer may (i) refuse the delivery, in which case the Product(s) will be collected by the Carrier, or (ii) return the Products accompanied by the return form, at the Seller’s expense (i.e. using the pre-paid label).

b. Procedure to follow

If the Products delivered do not conform to the Products ordered by the Buyer or if they have hidden defects, the Buyer must send an email to the Seller’s Customer Service here to notify them of the non-conformity or hidden defects in their Product(s).

In the event of a refund request, the Buyer expressly indicates this to Customer Service in their request.

The Seller’s Customer Service department will acknowledge receipt of the Buyer’s request and confirm the procedure to be followed, as well as the modalities, in particular in case of a refund request. Upon receipt of instructions from the Seller’s Customer Service, the Buyer shall return the non-compliant Products or those affected by a hidden defect to the Seller at the following address: LUX at BSL, 9B rue de la Seine, PA Château Gaillard, 35470 BAIN DE BRETAGNE.​

The Product(s) must be (i) returned, at the Seller’s expense, complete, unused (except in the case of a hidden defect), in their original, unopened packaging (except in the case of a hidden defect) and (ii) where possible accompanied by their original packaging, as well as the return form and a photocopy of the invoice.

Furthermore, the Seller does not accept parcels sent carriage forward. All risks associated with the return of the Product(s) shall be borne by the Seller.

Upon receipt of the Product(s) deemed non-compliant by the Buyer or affected by a hidden defect according to the Buyer, the Seller shall inspect the Product(s) to determine whether or not said Products are compliant. Similarly, the Seller may carry out a quality test on the Product(s) returned by the Buyer to verify that the returned Product(s) are indeed the original Product(s).

c. Reminder of the Buyer's Rights

It is recalled that, where the Buyer brings a warranty claim for defects in the item pursuant to Articles 205 et seq. of the Swiss Code of Obligations (“CO”):

• the Buyer has a period of two years from delivery of the item to bring the claim;
• the Buyer may choose between rescission of the sale (cancellation of the purchase), a reduction of the purchase price, or replacement of the item.

7. RIGHT OF WITHDRAWAL

a. Notification to the Seller of the decision to withdraw

The Buyer has a right of withdrawal which they may exercise within a period of fourteen (14) days, without having to give reasons or pay any penalties. This withdrawal period expires fourteen (14) clear days after the day on which the Buyer, or a third party designated by them other than the Carrier, takes physical possession of the Products.

It is specified that the right of withdrawal does not apply to Products made to the consumer’s specifications or clearly personalised, in particular engraved products.

If the Buyer has ordered several Products in a single order, or if the delivery of the Products has been made in several parts, the withdrawal period does not begin until the Buyer, or a third party designated by them other than the Carrier, has physically taken possession of the last Product or the last part of the delivery.

To exercise their right of withdrawal, the Buyer must notify the Seller of their decision to withdraw by means of an unambiguous statement before the expiry of the withdrawal period, in particular:

• by telephone on the following number: +41 223 240 186 ;
• by contacting Customer Services here ;

Withdrawal form

For the attention of the Customer Service

I/we (*) hereby give notice of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) set out below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is submitted on paper):

Date:

(*) Please delete as appropriate.

Upon receipt of the withdrawal request, the Seller shall acknowledge receipt of such request by sending an email confirming the modalities for exercising the right of withdrawal.

To ensure the withdrawal period is met, the Buyer need only send their notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

b. Refund of the Products subject to withdrawal

The Seller undertakes to refund the Buyer the full amount paid, including delivery costs (with the exception of any additional delivery costs arising from the Buyer having chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by the Seller).

Unless the Buyer expressly agrees to another method of refund, the refund for the Product(s) shall be made via the original payment method used by the Buyer, without undue delay. This refund shall not incur any costs for the Buyer.

For further information on the scope, content and instructions regarding the exercise of the Buyer’s right of withdrawal, the Buyer may contact Customer Services here.

8. AMICABLE SETTLEMENT OF DISPUTES

For any issues relating to an order, please contact our Customer Service team, to whom all consumer disputes must be referred in the first instance, here or telephone: +41 223 240 186

9am to 5 m, Monday to Friday

In case of disputes before any claim before courts, an amicable settlement is sought.

9. PERSONAL DATA

a. Personal data

The provision of personal information (personal data), marked with an asterisk, and collected in connection with distance selling is mandatory, as this information is necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential and is used only by the Seller, or its subcontractors subject to the same obligations, for the processing of orders placed and in accordance with the Personal Data Policy available here.

Please note that the Buyer has the right to access, amend, rectify and delete personal data concerning them.

For further information on the processing of your personal data, please consult our Personal Data Policy available here.

b. Cookies

The Website uses cookies. Cookies are computer files storsed on the Buyer’s computer hard drive. For further information on the Seller’s use of cookies on this Website, please read the information available here.

10. OTHER PROVISIONS

a. Force majeure

Neither Party shall be liable for the total or partial non-performance of its obligations under these T&Cs if such non-performance is caused by an event constituting force majeure.

Force majeure is any event or circumstance beyond the reasonable control of the Party relying on it, which prevents, unreasonably encumbers, or delays the performance of its obligations under these T&Cs. Such events include, but are not limited to: natural disasters (e.g. earthquakes, floods, hurricanes), acts of war, terrorism, or civil unrest, government actions or regulations (e.g. new laws, sanctions, regulatory or enforcement changes), global, regional or local health crises (e.g. pandemics, epidemics), cyberattacks or widespread technical failures, outages or failures of third-party providers, power outages, strikes, labour stoppages, or slowdowns, supply chain disruptions, unavailability of essential utilities or services, fire, explosion, or other catastrophic events, acts of God or other similar unforeseeable circumstances.

The Party invoking an event constituting force majeure must notify the other Party within five (5) days of the occurrence of such an event. The Parties agree that they must consult as soon as possible in order to jointly determine the terms for fulfilling the order during the period of force majeure. Should the interruption due to force majeure exceed thirty (30 days, the Seller may choose not to fulfil the order, in which case it shall be responsible for reimbursing the Buyer.

b. Partial invalidity

If one or more provisions of these T&Cs are deemed invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the remaining provisions shall remain in full force and effect.

c. Entire Agreement

These T&Cs and the order confirmation sent to the Buyer form a single contractual document and constitute the entirety of the contractual relationship between the Parties.

d. Amendment of the T&Cs

It is specified that the Buyer may save or print these T&Cs, provided, however, that they are not modified.

The Seller may update these T&Cs at any time.

The current T&Cs may be viewed at any time under the heading “Terms and Conditions of Sale”, accessible via all pages of the Website.

e. Governing Law and Jurisdiction

These T&Cs and the contractual relationship between the Buyer and the Seller are governed by Swiss law. In the event of a dispute between the Buyer and the Seller, the matter shall be brought before the competent court at the Buyer's place of residence.